Store Policy

Thank you for shopping with Culturally Crafted! We are committed to providing a positive shopping experience and quality products. Please review our store policy below for important information on orders, shipping, cancellations, and returns.

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1. Order Processing and Shipping

• Orders are processed immediately upon receipt to ensure timely delivery. Most items are shipped within 5-7 business days.

• You will receive a confirmation email with tracking information once your order has shipped.

• Please allow additional processing time for orders placed on weekends or holidays.

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2. Order Cancellations

• Cancellations are accepted within 2 hours of placing your order. After this period, we are unable to cancel orders as processing begins immediately.

• If you wish to cancel, please contact us as soon as possible to check if your order is eligible.

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3. Returns and Refunds

• Refunds are available only for defective merchandise or quality issues. If you receive an item that is damaged or does not meet quality expectations, please reach out to us within 7 days of receiving your order.

• To initiate a refund, contact us with photos and a description of the defect or issue. We will provide instructions on returning the item if it qualifies.

• Non-refundable items include items that have been used, items without original packaging, or items that show signs of wear not related to quality issues.

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4. Exchanges

• At this time, we do not offer exchanges. If you receive a defective item, please follow the instructions above for a refund, and you may place a new order for the correct item.

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5. Customer Support

• We are here to help! If you have questions about your order or need assistance with an issue, please contact our customer support team at support@culturallycrafted.com or (407) 564-1499.

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Thank you for choosing Culturally Crafted! We appreciate your support and aim to provide you with quality products and exceptional service.